Customer Care

We're here to help. Please contact us. We'd love to meet you.


We’re here Monday through Saturday, 11 a.m. to 9 p.m ET.

Here are a few topics you might find helpful. If you have more questions, please contact us.

SIZING

Please use the size charts below or contact us at 1-866-289-7678 or contact@viaeden.com to reach a fit specialist.

Please note that our tops are sized to fit A-D cup sizes. We are developing our “D+ Collection” for larger cups sizes. If you are a D cup or larger, we recommend that you try the NAUTILUS and TIDES tops. These styles have cups and ties that can be adjusted for a very personalized fit.

Clothing Size (US) Via Eden Size
* When fitting our tall customers, we have sometimes found that choosing one size larger may provide a better fit
Bra Size Via Eden Size
32A and under 0
32B/34A 0
32C 1
32D 2
34B/36A 2
34C/36B 2
34D/36C 3
Clothing Size (US) Via Eden Size
* When fitting our tall customers, we have sometimes found that choosing one size larger may provide a better fit

PAYMENT

Payment can be made with Visa, Mastercard and American Express cards. Paypal and Via Eden gift cards are also accepted.

At this time, we are only shipping within the US and can only accept credit cards issued in the US with a US billing address. Paypal accounts must also be US based.

We ship all our orders via FedEx. You may choose one of the following flat rates:

We will be launching our global website in early 2017. Please sign up to be notified when international shipping is available.

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SHIPPING & HANDLING

At Via Eden, all orders come with our custom-designed water-resistant pouches. We carefully inspect each piece, place new hygiene labels on all swimwear and handpack your order.

At this time, we are only shipping to the US. Please sign up to be notified when international shipping is available.

We ship all our orders via FedEx. You may choose one of the following flat rates:

Shipping Service Estimated Delivery Shipping Fee
Standard/Ground 4 - 7 business days* $15
Expedited 2 - 4 business days* $25
Overnight 1 - 2 business days* $40

* Delivery times vary depending on your location.

Standard/Ground Service (4-7 business days depending on your location): $15

Expedited Service (2-4 business days depending on your location): $25

Overnight Service (1-2 business days if order is placed before 12 pm EST): $40

We ship orders 1-2 days from the time your order is placed. Overnight Service orders are processed the same day if the order is placed before 11 am EST; and the next business day if the order is placed after 11 am EST. Estimated delivery times and tracking information will be sent to you via email once your items have been processed and shipped.

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ORDER STATUS

Once your items have been shipped, you will receive an email with information on how to track the status of your order. You can also call us at 1-866-289-7678 or email us at contact@viaeden.com.

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RETURNS & EXCHANGES

If you are not happy with your purchase for any reason, you may return or exchange items within 10 days from the date your order was delivered. Please make sure your items are returned new, in their original packaging and with the hygiene labels and tags still attached. For hygiene reasons, we cannot accept items that do not meet these requirements and must return them to you. Refunds will be credited to the original payment method and may take take up to 15 business days to show on your account depending on the processing time of your payment provider. Shipping charges are not refundable.

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INTERNATIONAL ORDERS

At this time, we are only shipping within the US. Please sign up for updates to be notified when international shipping is available.

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